[
    {
        "year": "2025",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9791"
    },
    {
        "year": "2025",
        "itemname": "掛斷電話通數",
        "total": "842"
    },
    {
        "year": "2025",
        "itemname": "實際專人接聽通數",
        "total": "39472"
    },
    {
        "year": "2025",
        "itemname": "轉接專人服務",
        "total": "40314"
    },
    {
        "year": "2025",
        "itemname": "語音服務",
        "total": "31833"
    },
    {
        "year": "2025",
        "itemname": "總進線數",
        "total": "72147"
    },
    {
        "year": "2024",
        "itemname": "專人應答率(百分比%)",
        "total": "0.977"
    },
    {
        "year": "2024",
        "itemname": "掛斷電話通數",
        "total": "921"
    },
    {
        "year": "2024",
        "itemname": "實際專人接聽通數",
        "total": "39190"
    },
    {
        "year": "2024",
        "itemname": "轉接專人服務",
        "total": "40111"
    },
    {
        "year": "2024",
        "itemname": "語音服務",
        "total": "41266"
    },
    {
        "year": "2024",
        "itemname": "總進線數",
        "total": "81377"
    },
    {
        "year": "2023",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9769"
    },
    {
        "year": "2023",
        "itemname": "掛斷電話通數",
        "total": "975"
    },
    {
        "year": "2023",
        "itemname": "專人接聽通數",
        "total": "41532"
    },
    {
        "year": "2023",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "42507"
    },
    {
        "year": "2023",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "9842"
    },
    {
        "year": "2023",
        "itemname": "語音應答服務通數",
        "total": "44613"
    },
    {
        "year": "2023",
        "itemname": "總進線數",
        "total": "96962"
    },
    {
        "year": "2022",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9706"
    },
    {
        "year": "2022",
        "itemname": "掛斷電話通數",
        "total": "1120"
    },
    {
        "year": "2022",
        "itemname": "專人接聽通數",
        "total": "36938"
    },
    {
        "year": "2022",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "38058"
    },
    {
        "year": "2022",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "9163"
    },
    {
        "year": "2022",
        "itemname": "語音應答服務通數",
        "total": "46588"
    },
    {
        "year": "2022",
        "itemname": "總進線數",
        "total": "93809"
    },
    {
        "year": "2021",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9791"
    },
    {
        "year": "2021",
        "itemname": "掛斷電話通數",
        "total": "768"
    },
    {
        "year": "2021",
        "itemname": "專人接聽通數",
        "total": "36022"
    },
    {
        "year": "2021",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "36790"
    },
    {
        "year": "2021",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "9764"
    },
    {
        "year": "2021",
        "itemname": "語音應答服務通數",
        "total": "45606"
    },
    {
        "year": "2021",
        "itemname": "總進線數",
        "total": "92160"
    },
    {
        "year": "2020",
        "itemname": "專人應答率(百分比%)",
        "total": "0.976"
    },
    {
        "year": "2020",
        "itemname": "掛斷電話通數",
        "total": "1059"
    },
    {
        "year": "2020",
        "itemname": "專人接聽通數",
        "total": "43083"
    },
    {
        "year": "2020",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "44142"
    },
    {
        "year": "2020",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "10309"
    },
    {
        "year": "2020",
        "itemname": "語音應答服務通數",
        "total": "47945"
    },
    {
        "year": "2020",
        "itemname": "總進線數",
        "total": "102396"
    },
    {
        "year": "2019",
        "itemname": "專人應答率(百分比%)",
        "total": "0.988"
    },
    {
        "year": "2019",
        "itemname": "掛斷電話通數",
        "total": "1021"
    },
    {
        "year": "2019",
        "itemname": "專人接聽通數",
        "total": "109734"
    },
    {
        "year": "2019",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "90379"
    },
    {
        "year": "2019",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "19355"
    },
    {
        "year": "2019",
        "itemname": "語音應答服務通數",
        "total": "89905"
    },
    {
        "year": "2019",
        "itemname": "總進線數",
        "total": "199639"
    },
    {
        "year": "2018",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9907"
    },
    {
        "year": "2018",
        "itemname": "掛斷電話通數",
        "total": "468"
    },
    {
        "year": "2018",
        "itemname": "專人接聽通數",
        "total": "49788"
    },
    {
        "year": "2018",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "50256"
    },
    {
        "year": "2018",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "10332"
    },
    {
        "year": "2018",
        "itemname": "語音應答服務通數",
        "total": "54599"
    },
    {
        "year": "2018",
        "itemname": "總進線數",
        "total": "115187"
    },
    {
        "year": "2017",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9894"
    },
    {
        "year": "2017",
        "itemname": "掛斷電話通數",
        "total": "638"
    },
    {
        "year": "2017",
        "itemname": "專人接聽通數",
        "total": "59565"
    },
    {
        "year": "2017",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "60203"
    },
    {
        "year": "2017",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "9777"
    },
    {
        "year": "2017",
        "itemname": "語音應答服務通數",
        "total": "63281"
    },
    {
        "year": "2017",
        "itemname": "總進線數",
        "total": "133261"
    },
    {
        "year": "2016",
        "itemname": "專人應答率(百分比%)",
        "total": "0.9959"
    },
    {
        "year": "2016",
        "itemname": "掛斷電話通數",
        "total": "268"
    },
    {
        "year": "2016",
        "itemname": "專人接聽通數",
        "total": "65472"
    },
    {
        "year": "2016",
        "itemname": "專人服務時間轉專人服務通數",
        "total": "65740"
    },
    {
        "year": "2016",
        "itemname": "非專人服務時間轉專人服務通數",
        "total": "11254"
    },
    {
        "year": "2016",
        "itemname": "語音應答服務通數",
        "total": "74030"
    },
    {
        "year": "2016",
        "itemname": "總進線數",
        "total": "151024"
    }
]